Shipping & Returns

SHIPPING - GREETING CARDS & PIN BACK BUTTONS

In-stock items ship within 3 business days Monday-Friday, unless otherwise indicated. Items are shipped from Montreal, Canada.

At this time, we only ship to Canadian and US addresses.

In Canada:

  • We ship via Canada Post Expedited Parcel, which includes tracking and typically arrives within 2–7 business days. This is the only shipping option available for retailers.

  • For individual customers, other options may be available at checkout. One of these is Standard Shipping—a more cost-effective choice that does not include tracking and may take up to 12 business days for delivery, depending on the region.

To the U.S.:

  • We offer Tracked Packet, which includes tracking and typically arrives within 4–7 business days (and longer for certain states such as California and Texas.)

Please note that these are approximate shipping times and delivery times may vary for reasons beyond our control. We do not provide monetary compensation for late deliveries. We thank you for your patience and understanding.

We are not responsible for any taxes, duties, fees or delays due to customs clearance.

RETURNS - GREETING CARDS & PINBACK BUTTONS

moki is absolutely positive that you’ll love the cards and mini buttons you order from us. Our return policy is simple: items that may have been damaged from shipment or defective may be replaced. Claims must be made within 3 business days of receiving your item(s). Simply email us at info@getmoki.com and we’ll be happy to assist you with the process.

SHIPPING - ARTWORKS

Our goal is to deliver your artwork as quickly and with as much care as possible. Items ship within 5 business days Monday-Friday, unless otherwise indicated. Items are shipped from Montreal, Canada and, on occasion, from our studio in Ottawa, Canada. We will send you a confirmation by email at the time of shipment along with the shipping confirmation number and tracking information.

We deliver our artwork to Canada. Please contact us for quotes on shipment to the Continental United States.

In Canada, our basic method of shipping is FedEx ground service or Canada Post Expedited Parcel with tracking service.

Approximate shipping times:

  • In Canada:

    • FedEx Ground service: approximately 5 business days depending on the region

    • Canada Post Expedited parcel: 2-7 business days depending on the region

Please note that these are approximate shipping times and delivery times may vary for reasons beyond our control. We do not provide monetary compensation for late deliveries. We thank you for your patience and understanding.

We ship our artwork in a sturdy, well-protected box with plenty of support packaging to make its journey as safe as possible.

RETURNS - ARTWORKS

Each work of art sold on our site is an original piece. For this reason, all sales are final. Please choose your artwork carefully and contact us if you have any question about a particular artwork. No refunds or returns will be issued.